You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 3147 FOREST HILL BLVD, WEST PALM BEACH FL 33406, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us on our support page. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Wigs, weave, makeup, jewelry & electronics cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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Please contact your local Customs office for full details.Our policy lasts 30 days. Product Availability: Express shipping excludes orders that contain hazardous materials, backordered items or orders that are placed on hold for customer credit protection.ĭuties and Taxes: Canadian and International customers may need to pay additional import fees, taxes, and customs. Payment Options available for Customers: Visa, MasterCard, American Express, and Discover cards. Pricing: Product and shipping prices shows in U.S. Shipping options: We ship by UPS and US Postal Service Shipping to Canada, Australia, United Kingdom
Orders placed by 3:00 PM EST will be processed and shipped the same day Orders over 10 lbs have to be shipped by UPS Ground. Shipping Costs & Delivery Times (Continental U.S.)įREE (orders over $55 and less then 10 lbs)
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